Weight Loss Support Center

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  3. My weight data seems to suddenly be missing. Is there anything I can do to resolve this?

My weight data seems to suddenly be missing. Is there anything I can do to resolve this?

If your weight data is missing on the Weight Loss app and your Weight Loss app version is lower than 1.6.0, please update to the latest version of the app on the App Store.


If the above solution does not work or your app version is already 1.6.0 or later, we would still like to solve your problem, so please answer the questions below and tell us about your problem directly via the Weight Loss Support Team Contact Form.

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1. What's your device? (e.g. iPhone 15 or iPad etc.)

2. What's your iOS version? (e.g. iOS17.0.3)

3. What's your Weight Loss app version? (e.g. v1.7.19)
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